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Frequently Asked Questions

Terms & Conditions

What to Know

BEFORE YOUR TRIP

  • Passports & Visas
  • Prices
  • Final Payment
  • Trip Protection
  • Important Air Information
  • Air Arrangements
  • Baggage Allowance
  • Changes & Cancellations Policies
  • Shared Accomodations
  • Young Travellers

Passports & Visas

You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, including COVID-related policies,  and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. 

The operator is not responsible for providing you with specific visa and passport information or documentation and the Operator cannot accept liability for any passenger refused entry onto any transport or into any country due to the failure of the passenger to carry correct documentation.

All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements.

Prices

All package prices listed herein are per person and are based on double occupancy unless otherwise noted. Prices are subject to change. Prices include airfare to and from your destination if outlined in your vacation package.

PLEASE NOTE: All rates are shown in U.S. dollars including all carrier and government-imposed taxes/fees/facility charges and the September 11th Security Fee of $5.60 for US enplanements. Airline-imposed baggage or service fees may apply and be due at the airport; please consult your airline prior to departure for the latest fees. These rates are based on exchange rates, tariffs, and tax rates and may be subject to change without notice. Each individual vacation package price includes charges for research, itinerary preparation and planning, currency transfer, and booking procedures. In each case, the quoted price represents a complete package price and an itemization of individual component prices will not be rendered under any circumstances.

Rates may not apply during the Christmas and New Year’s seasons. Supplements may be required for other holidays and may vary by destination.

Final Payment

Unless otherwise advised, full payment, including insurance payment when offered on tour, must be made at the time of booking. We accept the following Credit Cards: American Express, MasterCard, Visa, and Discover. The selected credit card will be charged for the entire reservation balance. Purchaser’s credit card will be charged by STRIPE and will appear as follows on the credit card statement: “BASTA5 LLC”.

Because different services are offered on each trip, each trip has specific cancellation policies. Please refer to your tour page to check the policy that applies to your tour. If no policy is displayed on your tour page, please refer to the following cancellation policy:

  • Minimum cancellation fee: 10%
  • Up to 60 days before departure – 30% per person.
  • 60- 8 days before departure: 50% 
  • 7 days or less: 100%

We highly recommend you buy travel cancellation insurance to protect your trip. You can purchase travel insurance from AAA, Allianz, Travelers, Trawick International, and similar companies. You can also contact your insurance provider to buy travel insurance.

Claims for travel insurance-related benefits should be made directly to the insurance broker, following your policy instructions.

All air payments are non-refundable. Offers apply to North American-originating passengers, and Fees are subject to change without notice and will be confirmed at the time of booking. Frequent flyer mileage/points may not apply. Stopovers are not permitted unless specified. For air changes, penalties vary. The minimum fee for changes to airline reservations is $100 per person per segment. After issuing tickets, spelling corrections to clients’ names are subject to airline change fees. If documents have been issued, a processing fee will apply to send revised travel documents. Fees are subject to adjustment at any time at the Tour Operator’s discretion.
Air seats are limited, and prices may be restricted to specific flights, classes of service, travel dates, or length of stay.

Personal Air Arrangements & Cancellations

Air Arragements

The Operator is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you miss your departure flight, it is your responsibility to work with the airline on which you are ticketed to reach your destination. The Operator is not responsible for any additional expenses you may incur prior to joining your trip. The Operator is not responsible for and will not provide any refund for portions of trips missed due to canceled, rescheduled, or delayed flights.
For air purchased through the Operator, if any air schedule requires an overnight stay in a gateway city, it is the client’s responsibility to secure accommodations at the client’s expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
If you make your own flight arrangements, the Operator will not be responsible for any loss resulting from cancellation or changes in international gateways or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.

Baggage Allowance

Airport porterage is not included unless otherwise specified in your travel documents. Due to limited capacity, your single bag should have dimensions not exceeding 30″x18″x10″ and a weight not exceeding 50lbs (22kg). Your air carrier may have stricter weight/dimension limitations. Some vacations have more restrictive regulations than those listed above. Please refer to your Travel Documents for more information.
Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. Some airlines are also charging fees for checked baggage, including the first checked bag, and these fees are not included in the vacation package. Please check with your airline(s) directly for baggage information and regulations. Tour Operator is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation. Insurance is recommended.
Carry-on bags should not exceed the dimensions of 12″x11″x6″. For safety reasons, wheeled carry-on bags are not suitable as hand luggage. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you. We regret that we are unable to accept a second suitcase or any luggage exceeding the guidelines above. An additional fee may be collected by the Tour Director directly if the above conditions are not strictly adhered to.

Changes & Cancellations Policies

Because different services are offered on each trip, each trip has specific cancellation policies. Please refer to your tour page to check the policy that applies to your tour. If no policy is displayed on your tour page, please refer to the following cancellation policy:

  • Minimum cancellation fee: 10%
  • Up to 60 days before departure – 30% per person.
  • 60- 8 days before departure: 50% 
  • 7 days or less: 100%

We highly recommend you buy travel cancellation insurance to protect your trip. You can purchase travel insurance from AAA, Allianz, Travelers, Trawick International, and similar companies. You can also contact your insurance provider to buy travel insurance.

Name changes are permitted up to 7 days before departure when no airfare or cruise is part of the tour. You will be responsible for the single supplement if you are booked in a double or twin room, and your roommate cancels.  

For air changes, penalties vary. After issuing tickets, spelling corrections to clients’ names are subject to airline change fees. The minimum price for changes to airline reservations is $100 per person per segment. If documents have been issued, a shipping fee will apply to send revised travel documents. Changes made within 45 days are considered a cancellation. Prices are subject to adjustment at any time at the Operator’s discretion.

Don’t hesitate to contact us for tours that include cruises to check if and how name changes are allowed. Each Cruise line has different policies. Therefore, no guarantees are made.  

 SEE ADDITIONAL TERMS AND CONDITIONS ENCLOSED WITHIN YOUR DOCUMENT PACKAGE FOR SPECIFIC DETAILS.

Shared Accomodations

Please be advised should you cancel your booking and your package has shared accommodations in a Villa or Apartment you will be refunded your airfare (less the cost of the Trip Protection Plan). Since your accommodations are still being used by other members of your traveling party there will be no refunds on the apartment/villas or car components.

 If you are booked in a double or twin room and your roommate cancels, you will be responsible for the single supplement. Name changes and transfers of reservations are not permitted. SEE ADDITIONAL TERMS AND CONDITIONS ENCLOSED WITHIN YOUR DOCUMENT PACKAGE FOR SPECIFIC DETAILS.

 

Young Travellers

Travelers who are less than 18 years old on the departure date must be accompanied by an adult and share an adult’s accommodations throughout the duration of the vacation. There are no young traveler discounts however we do accept children ages 2-17. We do not accept children less than 2 years old on Operator vacations. For any special requirements regarding airline tickets for children, contact your airline directly.

Travelers with Special Needs

You must report any disability requiring special attention while on tour or a cruise to L4travel when the reservation is made. L4travel will make reasonable attempts to accommodate the unique needs of disabled travelers or those with specific needs (dietary needs, etc.)but is not responsible if it cannot do so, nor is it responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers.

The Americans with Disabilities Act only applies within the United States, and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and other vehicles, or different personal needs. A qualified and physically able companion must accompany travelers needing such assistance and assume full responsibility for their well-being.

Although some ships have elevators, many smaller ships (e.g., river cruise vessels) do not. Passengers requiring ship elevators should inquire before making reservations. Additionally, most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. Motorized scooters are not typically suitable for international tours or river cruises.

Important to Know

DURING YOUR TRIP

  • Special Assistance Needs
  • Airport Transfers
  • Behavior Participation
  • Accomodations
  • Private Baths and Shared Bathrooms
  • Refunds
  • Smoking

Travelers with Special Assistance Needs

You must report any disability requiring special attention while on tour or a cruise to L4travel when the reservation is made. L4travel will make reasonable attempts to accommodate the unique needs of disabled travelers but is not responsible if it cannot do so, nor is it responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers.

The Americans with Disabilities Act only applies within the United States, and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and other vehicles, or different personal needs. A qualified and physically able companion must accompany travelers needing such assistance and assume full responsibility for their well-being.

Although some ships have elevators, many smaller ships (e.g., river cruise vessels) do not. Passengers requiring ship elevators should inquire before making reservations. Additionally, most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. Motorized scooters are not typically suitable for international tours or river cruises.

Airport Transfers

Each tour specifies if airport transfers are included. When they are not, airport transfers can be added when booking on qualifying flights and dates. Customers not using the Tour Operator transfers will be solely responsible for arriving at the port or hotel by the time of departure.

Behavior Participation

For the benefit of everyone on your vacation, the Operator reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. We will not refund nor cover any cost or expenses you incur if we have to terminate your vacation arrangements due to your unacceptable behavior.

Accomodations

The accommodations, if listed on the website, are intended to be used on all departures; however, if a change becomes necessary for any reason, including additional departures on the same date, the accommodations substituted will be equivalent to those shown. All accommodations are arranged as stated herein. We reserve the right to substitute hotels, car models, activities, and sightseeing listed herein for similar product categories as conditions may require. Hotel rooms in some international countries are typically smaller and less standardized than those in the United States and do not always offer air conditioning and other amenities. Please note that a “twin room” generally includes 2 twin beds placed side by side. Single rooms often only include one twin bed and are smaller than twin-sized rooms. Please note that accommodation check-in times vary worldwide. It is standard hotel policy that check-in is generally not possible before 2:00 p.m. local time.

Private Baths and Shared Bathrooms

In exceptional cases where private baths or single rooms reserved by us are not available, refunds will be made by the Tour Director or Local Host. Claims made in this respect cannot be accepted after the vacation is completed.

Partial Use &

Refunds

The Tour Operator reserves the right to determine eligibility for requested refunds. All claims for refunds must be submitted in writing within 30 days of the end of the travel date. Customarily, there are no refunds on river cruises.

No refunds will be made for unused services or vouchers once travel arrangements have commenced.

 

 

Smoking

Smoking is not allowed on transportation that is exclusively provided by Operator. Passengers should check the smoking policies at individual hotels, airlines, cruise lines, etc., for more specific information.

What Is Included

Every Tour will have a clear description in the itinerary of what is included. Please refer to that description to understand what is included in your tour.

What Is Not Included

Some fees which are not included in your vacation may be the following: Local City tax; passports; visas and vaccinations; tips to your Tour or Cruise Director, Local Host, Driver, Local Guides, and/or ships’ crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Operator menu as presented at a hotel or restaurant (these extra items will be billed to you before leaving the hotel, ship, or restaurant); optional excursions; airport transfers on non-qualifying flights; porterage at airports and train stations; Travel Protection premiums; excess baggage fees; and all other items not specifically mentioned.

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